Contact
Reports that include what you did and what happened get answered fastest.
Reporting a problem
The application has a support panel built into it, reachable from the Support tab. A message sent from there arrives with a diagnostic summary attached automatically — your browser, the app version, and what failed — which is usually the difference between a fixable report and a guess.
If you would rather not use it, describe three things: what you were trying to do, what you expected, and what actually happened. A report without the third is very hard to act on.
What cannot be helped with here
- Problems with the official game or your official account. This project has no connection to either.
- Getting access to a particular private server. Those are run by other people; ask them.
- Recovering an account on someone else's server.
Suggestions
Suggestions for commands that are missing, explanations that read badly, or translations that are wrong are all welcome and are the most useful thing to send. Translation corrections in particular: five languages are maintained here and a native reader spots in a second what takes a long time to find otherwise.